Valley Zipline Adventures – Terms & Conditions for All Activities
All Guests participating in any activity at Valley Zipline Adventures must:
- Sign a Release of Liability Waiver.
- Receive the Mandatory Safety Orientation. This orientation includes a verbal description of the specific activity and a physical practice session on a training course (where applicable).
- Wear closed-toe shoes and appropriate clothing for the activity and weather conditions.
- Carry emergency medication with them (e.g., asthma inhalers, Epi-Pens, etc.).
- Wear all life safety equipment provided by Valley Zipline Adventures.
- Remove any objects from their bodies or clothing that may get caught, tangled, or snagged during the activity (e.g., dangling jewelry, scarves, go-pro chest mounts without breakaway straps).
- Tie back long hair securely.
- Meet the required height, weight, and/or age restrictions for the specific activity (see below).
- Disclose any medical conditions or physical limitations on their waiver.
- Pregnant women are not allowed to participate in Valley Zipline Adventures activities.
Restrictions (All Activities)
Height and Weight
- Height and Weight restrictions vary by activity.
- Weight limits are strictly enforced. All guests are weighed at check-in for weight-dependent activities.
Activity Requirements
| Activity | Requirements |
|---|---|
| Dry Gulch Traverse Zipline Tour | Min 65 lbs / Min 4′ Tall / Max 250 lbs |
| Ridge Runner Aerial Adventure | Min 4.5 ft / 137 cm Tall / Max 265 lbs (Participants under 4.5 ft / 137 cm may still take part in the aerial park if they are accompanied by an adult chaperone at all times who meets the height and weight requirements). |
| Bigfoot Kids Park | Min 4.5 ft / 137 cm / Max 265 lbs (Participants under 4.5 ft / 137 cm may still take part in the aerial park if they are accompanied by an adult chaperone at all times who meets the height and weight requirements). |
| Big Horn Bounce | Min 22 lbs / Max 190 lbs |
| Marmot Climber | Min 22 lbs / Max 330 lbs |
| Kootenay Plunge | Min 45 lbs / Max 265 lbs |
Age Restrictions (If under 19 years)
- Guests under the age of 19 must have their waivers signed by a parent or legal guardian (permanent or temporary).
- A link to sign your waiver will be sent in your booking confirmation email.
Health & Physical Requirements
All guests must be capable of moderate to strenuous physical activity depending on the activity booked, including but not limited to:
- Carrying a trolley or climbing device
- Gripping handlebars, ropes, or holds
- Walking over uneven, muddy, or steep terrain
- Ascending and descending steeply inclined terrain and/or short climbs
- Standing for extended periods
- Pulling their own body weight, bending and stretching
Guests must not have any of the following conditions without prior written medical clearance:
- Neck, back, shoulder, knee, or ankle injuries
- Heart conditions, high blood pressure, or seizure disorders
- Recent surgeries (within the last 12 months)
- Any condition that may be aggravated by sudden stops, jolts, heights, or physical exertion
- Pregnant women are not allowed to participate in any Valley Zipline Adventures activities.
- Guests must be physically and mentally capable of following all verbal and visual instructions given by Valley Zipline Adventures staff.
Activity Inclusions (Vary by Activity)
- Professionally trained guides
- Use of all necessary safety equipment (helmets, harnesses, trolleys, lanyards, etc.)
- Safety and skills training session prior to activity start
General Itinerary for Booked Activities
Please check-in 30 minutes before your scheduled activity time. Activities depart promptly. No refunds for late arrivals.
- After parking in our large gravel parking lot located just North of our basecamp, follow signs to our basecamp. Stay on the pathway — do not walk along the highway.
- Check in at our Basecamp. All guests must sign a waiver to participate. Sign waivers ahead of time online to speed up the check-in process.
- Gear-up session led by your guides.
- Training course or skills demonstration.
- Activity begins.
- Gear down and debrief.
Things to Bring (All Activities)
- Closed-toe shoes are required for all activities. Hiking boots or athletic shoes recommended. Prohibited footwear includes: Vibram FiveFingers, Crocs, water shoes, open-toed sandals, ballet flats, or any shoe without a secure heel or closed toe.
- Dress comfortably for variable outdoor weather (pants or longer shorts recommended).
- Bring sunscreen, a light cover-up, and a water bottle. You will be provided with a bin to store any belongings you don’t want to take with you on your adventure. The bin will be securely kept indoors until you are finished.
- All loose items (phones, keys, wallets, sunglasses without straps) must be stored in zippered pockets or in the provided storage bins kept in our office during your activity.
- Please be aware: we are not responsible for lost or damaged valuables.
Check-In Requirements (All Activities)
Late arrivals: if you are late, we will try to reschedule you based on availability. There is no guarantee of rescheduling, and no refunds will be issued for late arrivals.
Mandatory check-in 30 minutes prior to your scheduled activity time at our office: 8393 Hwy 93/95, Radium Hot Springs, BC.
Activities depart promptly at the booked time.
Delivery Policy
1. Online Bookings/Phone Bookings
Once the transaction has been completed, you will receive a confirmation email. Please keep this email for reference. You do not need to print your confirmation when you arrive for your scheduled booking as we keep it on file.
Please refer to the Product Terms & Conditions for further details.
2. Gift Certificates
Once the transaction has been completed, you will receive a confirmation email with your gift certificates. If you have not received your gift certificate via email after 3 business days, please send an email to info@valleyzip.com
Please be sure to examine your order upon delivery to ensure that your order is correct. In the event that there are errors with your order, contact us within 48 hours of your purchase. Failure to inform us of the error represents your acceptance of the complete order in perfect condition.
3. Seasons Passes
Once the transaction has been completed, you will receive a confirmation email. This is not your season pass. To reduce waste, we will keep your seasons pass in a digital format at our Basecamp. Upon your first visit, you will need to complete a season pass waiver before it is activated.
Seasons Pass Holders will need to check in a Basecamp on each visit to validate your booking for that day. Please note that you will be able to make a reservation online for each visit. Our cancellation policy still applies to all bookings made with a seasons pass. Failure to show up for a booked reservation will result in the termination of your season pass. No refund will be issued.
All online/phone orders
Can I make changes after I place my order?
We cannot guarantee any changes to a booking once it has been completed. Bookings placed online or over the phone are subject to our Cancellation & Reservation Policy.
If a change is absolutely necessary (e.g., date, time, group size, or activity type), we will do our best to accommodate you based on availability. Changes are not guaranteed, and we apologize for any inconvenience.
Cancellation & Reservation Policy
Cancellation Deadline: 48 Hours prior to your activity Departure
Full Refunds
A full refund is available for any cancellations or reductions to your group size made before the stated Cancellation Deadline. To cancel, please contact us by email, or call our office. Groups of 10 or more are subject to a 7 Day Cancellation Policy.
No Refunds After Deadline
No refunds will be provided for cancellations or group size reductions made after the Cancellation Deadline. Your reservation reserves spaces that are then unavailable to others, and we finalize staff, guides, and logistics based on confirmed numbers.
Service & Refusal Policy
Valley Zipline Adventures reserves the right to refuse service and withhold all refunds after the Cancellation Deadline, including in the following situations:
- Inability to complete an activity once it has begun.
- Arriving with fewer guests than reserved.
- No-shows or late arrivals for your scheduled departure.
- Disruptive, abusive, or inappropriate behavior toward staff or guests.
- Appearing under the influence of drugs or alcohol.
- Failure to meet the specific participant requirements for an activity (e.g., weight, height, age).
Rescheduling
You may reschedule your activity booking to another date or time within the current season at no charge, provided space is available and the change is made before the Cancellation Deadline. Rescheduling after the deadline is not guaranteed and may incur additional fees.
Modifying Your Booking
Removing Spots: Individual spots may be removed from a booking before the Cancellation Deadline for a refund. No refunds are given for removals after the deadline.
Substituting Guests: If a guest does not meet activity requirements, you may substitute a qualified participant at no charge, as long as it does not delay the departure.
Adding Spots: Additional participants may be added to an existing booking before departure, subject to availability, at the original per-person rate.
Activity Passes
All activity passes (e.g., Zipline, Climbing Wall, Jump Tower, Aerial Park, Big Horn Bounce,) are non-refundable once purchased and non-transferable once redeemed.
Weather
All our tours operate RAIN OR SHINE. We do not refund for inclement weather unless the weather makes for an unsafe environment.
- We will stop running attractions in the event of thunder, lightning, or other adverse weather conditions. We will reschedule your activity booking or refund up to 100% of the activity price if this occurs. The refund amount may be based on the proportion of the activity completed.