Aerial Park 

• Meet at Valley Zipline Adventures
• Get checked-in
• Guides will gear you up & give you an orientation
• Climb On
• Have Fun!

• Meet at Valley Zipline Adventures - 8393 Hwy 95, Radium Hot Springs, BC.
• Park in the large parking lot (There is a billboard that says "Parking Turn Here")
• Walk up the path at the South end of the parking lot (There is a billboard that says "Zipline This Way")

• Closed-Toe, Tight Fitting Shoes are REQUIRED. Hiking boots or runners are most recommended. Vibram Fivefingers, crocs, water shoes, open-toed sandals, etc. are prohibited.
• Weather-appropriate clothing such as pants or longer shorts. No short shorts. 
• Sunscreen
• Water Bottle

• Aerial Park Use
• Guides
• All necessary equipment
• Orientation 
• FUN

• We do not provide rain gear on wet days, we do have ponchos for sale

• Check-In 30 Minutes prior to your tour booking. 

Maximum Weight : 265 lbs
Maximum Height : 6’6″/198cm
Minimum Height : 4’5″/135cm

Participants must be at least 4.5 feet tall to participate. Anyone under 5 feet tall may struggle to reach some elements. For the best experience, a chaperone is recommended to assist those under 5 feet tall.

Our height & weight limits are strictly enforced, as per the manufacturer.

Cancellation Deadline: 48 Hours prior to your activity Departure

Full Refunds
A full refund is available for any cancellations or reductions to your group size made before the stated Cancellation Deadline. To cancel, please contact us by email, or call our office. Groups of 10 or more are subject to a 7 Day Cancellation Policy.

No Refunds After Deadline
No refunds will be provided for cancellations or group size reductions made after the Cancellation Deadline. Your reservation reserves spaces that are then unavailable to others, and we finalize staff, guides, and logistics based on confirmed numbers.

Service & Refusal Policy
Valley Zipline Adventures reserves the right to refuse service and withhold all refunds after the Cancellation Deadline, including in the following situations:

• Inability to complete an activity once it has begun
• Arriving with fewer guests than reserved
• No-shows or late arrivals for your scheduled departure.
• Disruptive, abusive, or inappropriate behavior toward staff or guests.
• Appearing under the influence of drugs or alcohol.
• Failure to meet the specific participant requirements for an activity (e.g., weight, height, age).

Rescheduling
You may reschedule your tour/rental to another date or time within the current season at no charge, provided space is available and the change is made before the Cancellation Deadline. Rescheduling after the deadline is not guaranteed and may incur additional fees.

Modifying Your Booking

• Removing Spots: Individual spots may be removed from a booking before the Cancellation Deadline for a refund. No refunds are given for removals after the deadline.
• Substituting Guests: If a guest does not meet activity requirements, you may substitute a qualified participant at no charge, as long as it does not delay the departure.
• Adding Spots: Additional participants may be added to an existing booking before departure, subject to availability, at the original per-person rate.

Activity Passes
All activity passes (e.g., Climbing Wall, Jump Tower, Aerial Park, Big Horn Bounce,) are non-refundable once purchased and non-transferable once redeemed.

Weather
All our tours operate RAIN OR SHINE. We do not refund for inclement weather unless the weather makes for an unsafe environment.

We will stop running attractions in the event of thunder, lightning, or other adverse weather conditions. We will reschedule your activity booking or refund up to 100% of the activity price if this occurs. The refund amount may be based on the proportion of the activity completed.