Zipline Tour 

• Check-in 30 minutes before your tour departure. Tours depart at the time scheduled.
• Guide orientation and gear up
• Training course orientation with guides
• Zipline through our 7 line course with guides
• Gear down
• Check out our other fun activities for more adventure

• Meet at Valley Zipline Adventures - 8393 Hwy 95, Radium Hot Springs, BC.
• Park in the large parking lot located on the North Side of our Basecamp (There is a billboard that says "Parking Turn Here")
• Walk up the path at the South end of the parking lot (There is a billboard that says "Zipline This Way")

• Closed-Toe, Tight Fitting Shoes are REQUIRED. Hiking boots or runners are most recommended. Vibram Fivefingers, crocs, water shoes, open-toed sandals, etc. are prohibited.
• Weather-appropriate clothing such as pants or longer shorts. No short shorts. 
• Sunscreen
• Water Bottle (We do have water stations on the tour, but you can store your own water bottle for after the adventure).
• Any belongings you don't want to bring on tour can be stored in our provided bins which will be locked in our office. 
• You are welcome to bring a camera/phone on tour, but we recommend all items be stored in a zippered pocket. We also have souvenir phone cases on a landyard available for sale.
• Any itmes you bring on tour are at your own risk.
• If you had a great time, bring cash to tip your guide! If you do not have cash, you can tip via debit/credit at the office. 

• 2 Hour Zipline Tour
• Guides
• All necessary equipment
• FUN
• Digital Photos of your Tour

• We do not provide rain gear on wet days. We do have ponchos available for sale.

• Please Check-In 30 Minutes Before your tour departure time. Tours depart at the time scheduled. 
• Late Arrivals - If you are late for the tour departure you booked, we may try to reschedule you based on availability. There is no guarantee of rescheduling and no refunds will be issued for guests who arrive late for their tour. 
• All guests must sign a waiver. Our digital waiver is included in your confirmation email. 

All Guests participating in a Zipline Tour must:

1. Sign a Release of Liability Waiver. Inform staff via the waiver if you have any pre-existing medical conditions or physical limitations that may affect you on your tour.
2. Receive the Mandatory Safety Orientation. This orientation includes a verbal description of the activities and a physical practice on the Training Course.
3. Wear closed-toe shoes and appropriate clothing.
4. Carry emergency medication with them. (e.g. asthma inhalers, epi-pens, etc.)
5. Wear the life safety equipment provided by Valley Zipline Adventures.
6. Remove any objects from their bodies that may get caught or tangled in the activities.
7. Tie back long hair.
8. Meet the required height and weight restrictions.
9. Pregnant women are not allowed to participate in the Zip Line Tour.
10. Children 10 years of age and younger must be accompanied by a parent, guardian, or chaperon on tour.
11. Participants should have the appropriate physical capability to complete the tour. This includes the ability to sit down/stand back up without difficulty and participate in short uphill walks. Landing on ramps at speed is part of the experience. If you have questions about your physical capability to participate, please email or call us.  

Cancellation Deadline: 48 Hours prior to your activity Departure

Full Refunds
A full refund is available for any cancellations or reductions to your group size made before the stated Cancellation Deadline. To cancel, please contact us by email, or call our office. Groups of 10 or more are subject to a 7 Day Cancellation Policy.

No Refunds After Deadline
No refunds will be provided for cancellations or group size reductions made after the Cancellation Deadline. Your reservation reserves spaces that are then unavailable to others, and we finalize staff, guides, and logistics based on confirmed numbers.

Service & Refusal Policy
Valley Zipline Adventures reserves the right to refuse service and withhold all refunds after the Cancellation Deadline, including in the following situations:

• Inability to complete an activity once it has begun
• Arriving with fewer guests than reserved
• No-shows or late arrivals for your scheduled departure.
• Disruptive, abusive, or inappropriate behavior toward staff or guests.
• Appearing under the influence of drugs or alcohol.
• Failure to meet the specific participant requirements for an activity (e.g., weight, height, age).

Rescheduling
You may reschedule your tour/rental to another date or time within the current season at no charge, provided space is available and the change is made before the Cancellation Deadline. Rescheduling after the deadline is not guaranteed and may incur additional fees.

Modifying Your Booking

• Removing Spots: Individual spots may be removed from a booking before the Cancellation Deadline for a refund. No refunds are given for removals after the deadline.
• Substituting Guests: If a guest does not meet activity requirements, you may substitute a qualified participant at no charge, as long as it does not delay the departure.
• Adding Spots: Additional participants may be added to an existing booking before departure, subject to availability, at the original per-person rate.

Activity Passes
All activity passes (e.g., Climbing Wall, Jump Tower, Aerial Park, Big Horn Bounce,) are non-refundable once purchased and non-transferable once redeemed.

Weather
All our tours operate RAIN OR SHINE. We do not refund for inclement weather unless the weather makes for an unsafe environment.

We will stop running attractions in the event of thunder, lightning, or other adverse weather conditions. We will reschedule your activity booking or refund up to 100% of the activity price if this occurs. The refund amount may be based on the proportion of the activity completed.